One address, for everything. There is no ticket number, no chatbot standing in the way, and nobody will ring you about your requirements.
It is generated from the same source as the help built into the application, so the two cannot drift apart. Most questions are answered in it, and reading takes less time than waiting on us.
Thirty days, no questions asked, and the terms are stated in full rather than summarised. If you would rather just email, that works too.
If you write about tools, make videos, or run a community that thinks in systems, there is a programme for you. The rate, the tracking and how you get paid are all set out on one short page.
Write it however you like. If you happen to include these, the first reply can be an answer rather than a question.
The version number is in Settings, under Account. Windows, macOS or Linux, and which one you are on if you know it.
The step just before it happened is nearly always the useful one. "It crashed" and "it crashed while I was dragging a connector onto a node in 2D" are very different messages.
Occasionally this turns out to be the whole bug report, because the thing works as built and was built wrong.
Never send us your actual work, and we will never ask for it. A screenshot with the interesting part visible is plenty.
Problems come to a person, not a queue, so email is the whole of it. If what you have is an idea rather than a fault, there is a Request a feature button in Settings, under Feedback, which is a better shape for it.
The good half: your message is read by someone who wrote the thing you are asking about, so you will not be walked through a script or handed between departments. Reports change the software. Several things in the current version exist because somebody sent an email.
The other half: there is no overnight shift. Most messages are answered within a day or two, some within the hour, and a few take longer when the answer needs actual work behind it. If a week goes by with nothing, assume it went astray rather than ignored, and send it again.
Nothing you send is added to a list. There is no newsletter to be enrolled in by accident and no follow-up sequence. You emailed us, we answer, that is the end of it unless you write again.
Tell us what you built, what you wish it did, or that something is missing. We read all of it and we appreciate the time either way.
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Data and privacy enquiries are handled at the same address. Your rights, and what is and is not collected, are set out on the privacy page.